ABUJA, May 13 — The Nigerian Communications Commission says it has begun enforcing its updated Quality of Service Regulations 2024 against telecom operators and tower companies.
In a statement signed by its Head of Public Affairs, Nnenna Ukoha, the Commission said enforcement commenced in November 2025 after operators were given a transition period to upgrade their networks.
It said the enforcement measures include consumer compensation for poor service quality.
The Commission said Tower Companies would also face additional investment obligations where performance failures are identified.
The NCC said it had also facilitated the reallocation of idle and underused spectrum among the three major Mobile Network Operators.
It said the move was meant to improve spectrum efficiency, network capacity and service performance.
The Commission said over 27,000 avoidable fibre-cut incidents were recorded nationwide in 2025.
It linked many of the incidents to road construction and vandalism.
The NCC said fibre cuts, vandalism, theft at network sites, power disruptions and denial of access for maintenance remained major threats to service quality.
It said it was working with the Office of the National Security Adviser and other stakeholders to implement the Presidential Order on Critical National Information Infrastructure.
The Commission said operators must notify consumers during major service outages and restore affected services within defined timelines.
It warned that operators that fail to deliver measurable improvements would face further regulatory action.
