The Federal Government, working with the Nigerian Communications Commission (NCC), has launched a comprehensive review of the National Telecommunications Policy, last updated in 2000.
Speaking at a media briefing in Abuja, the NCC’s Executive Vice Chairman, Dr. Aminu Maida, explained that the existing framework was built for the early days of voice and text services and no longer reflects the realities of today’s digital economy.
“Our sector is now driven by high-speed internet, artificial intelligence, the Internet of Things, and emerging technologies like augmented reality,” Maida said. “We are engaging with the Ministry of Communications, Innovation and Digital Economy to ensure the new policy aligns with these global shifts.”
As part of ongoing reforms, the NCC will begin releasing quarterly performance reports of Mobile Network Operators (MNOs). These reports will provide state-by-state assessments using data directly from subscribers’ devices and will publicly rank operators.
According to Maida, this move is designed to promote transparency and push operators to improve. “If an operator ranks last, it compels their leadership to act. At the same time, strong performers can use these results to attract more investment,” he said.
The NCC is also tightening governance standards across the industry. Updated Quality of Service (QoS) guidelines are being finalized, and regulatory oversight will be extended to Tower Companies (TowerCos).
Other reforms highlighted include the conclusion of the NIN-SIM audit, resolution of USSD debt disputes, the industry’s shift to end-user billing, and the launch of a Major Incident Reporting Portal to improve accountability.
The Commission also used the session to encourage better consumer practices. The Director of Consumer Affairs, Freda Bruce-Bennett, advised subscribers to adopt data-saving measures such as disabling video autoplay, restricting background data use, monitoring app permissions, and keeping applications updated.
She noted that these steps not only help users manage costs but also improve overall network performance.
Both officials reiterated that the Commission’s initiatives are aimed at driving accountability, encouraging competition, and ultimately delivering better service to Nigerians.
