Globacom Boosts Infrastructure to Improve Network Quality Nationwide
Globacom has announced a nationwide network upgrade campaign aimed at enhancing voice and data service quality for its customers. The telecom operator is deploying new base stations and reinforcing existing infrastructure to expand coverage and meet rising user demand, especially in underserved and rural areas. This initiative, prompted partly by recent tariff adjustments, reaffirms Globacom’s commitment to delivering reliable and high-quality service across Nigeria.
In addition to network expansion, the company is undertaking a costly but strategic relocation of its fiber infrastructure in areas affected by ongoing road construction. Routes such as Lafia–Akwanga and Funtua–Gusau are key locations being prioritized to prevent service disruptions caused by vandalism and poorly coordinated civil works. These interventions are expected to significantly strengthen network resilience and improve user experience nationwide.
Spike in Telecom Infrastructure Vandalism Threatens Service Reliability
Nigeria’s telecommunications sector is facing increased threats to service delivery due to a surge in infrastructure vandalism. According to the Association of Licensed Telecommunications Operators of Nigeria (ALTON), incidents have more than doubled in recent months, jumping from two to five daily cases since May 2025. In just 88 days, 445 separate cases of vandalism have been recorded, affecting mobile services including calls, SMS, internet, and USSD.
ALTON Chairman, Gbenga Adebayo, raised alarm over the growing boldness of vandals, who now threaten site engineers and demand ransom for stolen equipment. The trend, he warned, jeopardizes nationwide connectivity and calls for urgent government intervention to protect critical national telecom infrastructure.
NCC Identifies Top Telecom Complaints, Moves to Improve User Experience
The Nigerian Communications Commission (NCC) has identified poor service quality, rapid data depletion, and failed airtime top-ups as the top three consumer complaints in the telecom sector. This was disclosed by Executive Vice Chairman, Dr. Aminu Maida, during the Titans of Tech Conference and Expo in Lagos, in a keynote address delivered by the Director of Consumer Affairs Bureau, Freda Bruce-Bennett.
Based on a detailed analysis of complaints received throughout 2024, the NCC has activated targeted interventions to address these pain points, signaling a renewed commitment to protecting digital consumers and enhancing service delivery.
To address mounting consumer dissatisfaction, the NCC is rolling out reforms across three key areas:
1. Quality of Service (QoS): The Commission revised its QoS regulations to cover the entire service delivery chain—from network operators to infrastructure providers—ensuring stricter oversight. It expects noticeable improvements in service delivery by Q4 2025.
2. Data Depletion: Amid rising complaints over rapid data loss, the NCC mandated independent billing audits by operators. While no systemic errors were found, the Commission attributes the issue partly to consumer usage patterns on 4G/5G networks. It has since launched a consumer education campaign on smarter data use.
3. Failed Top-Ups: In collaboration with the Central Bank of Nigeria (CBN), the NCC is developing a new framework to safeguard mobile recharge transactions and guarantee full value for consumers.
Additionally, the Commission is leveraging crowdsourced Quality of Experience (QoE) data to monitor real-time user feedback on coverage, speed, and reliability across the country. This data will soon be made publicly accessible, allowing Nigerians to compare network performance based on verified service quality rather than marketing claims.
